Product service provision
To better serve customers and better after-sales service haostar system to ensure follow-up product after-sales service, according to the relevant provisions of national electronic products, specially formulated haostar product service regulations:
One or two years to maintain
the product sold within two years, products such as a "micro-computer goods performance Fault Table" listed in the performance of fault, haostar Customer Service Department will provide free warranty service, haostar Customer Service Department in the maintenance of the user to return defective items received 48 hours time, after testing, confirmed that there are adverse conditions, and the number of your check. And in 7-15 working days to replace good quality and within a week to return customers.
with the number of products such as maintenance of three times within a year, haostar Customer Service Department is responsible for replacement of new products, such products have been discontinued or out of stock, replacement of the original performance not lower than similar products.
3, product after time in two years of bad products, users can pay to haostar customer service department for maintenance services, but customer service department by haostar inform the user of this product maintenance repair costs incurred and get the user to confirm and pay fee , within 30 working days to repair goods repair and return the user Department.
Second, to explain the warranty transfer
all products must be haostar the distribution of products, PCB board (ie, bottom) the need for haostar warranty label, users need to fill out warranty card and warranty cause of the malfunction indication, the application is made to haostar customer service, customer service department for confirmation by haostar The warranty RMA number and then be shipped.
the user returns the product to use the static bag and foam packaging, in order to reduce road collision damaged products, product applications by cellular packaging films separated to prevent the collision. If any required packing and transportation, our company reserves the right not to accept rework the original packaging to return customers, and the errors caused by the loss of our right to bear any responsibility. If accepted for shipping costs down and check products and packaging found to cause damage, according to Di Wukuan for processing.
haostar Customer Service Department will immediately receive an inventory of non-performing products for the maintenance of user RAM and the number mentioned in No. Failure of the documents, if any, and accompanying documentation bias, haostar Customer Service Department will contact the service user consultation or both of the other contract items returned treatment program.
haostar Customer Service Department after receipt of defective items described in accordance with customer specific fault detection, test twice after two maintenance departments without the maintenance of the user appears as described in product failures, customer service center will be returned to service users to maintain the status quo Office Products .
haostar contracted call center agents to accept the corresponding number for RMB, non-contract customer services For Customer Centre, to pay for return shipping costs.
Third, one of the following circumstances will not give Warranty Services
more than three packs of validity of.
the product without warranty label or altered, damaged.
hardware damage due to human causes, such as cheat, PCB, BGA, memory and so there are burn marks, damage, etc..
due to external forces caused by improper handling lead components, plug-in is missing, PCB board distortion, line scratches, oxidation corrosion, and other physical damage.
non-haostar engineers to repair or attempt to repair the damage, and unauthorized modification of products.
due to causes other hardware or software product damage, the product comes with the parts do not complete.
for other damage caused by force majeure.
for the above causes of product damage, customer service department will try to remedy the maintenance, but the associated costs be paid by the user.
such as the maintenance of the product can not remedy the substandard goods, substandard goods from both sides also agreed deal.
repair issues
all parameters of product technical standards and failure to explain the reasons for the report of the Department of written materials are haostar technology as the standard. Paul surrender period products for customer service department from haostar the date of receipt of the product should be resolved within three working days the user, the product warranty
in 15 working days to resolve (the transit time are free), call center can not be resolved in time to advance solutions and customer consultation.
third paragraph are listed in the case of products, and may need to replace the parts repaired, customer service centers in 30 working days to return customers. As a result of parts shortages and other causes discontinued or can not repair our company customer service center will be 15 working days stood back to customers.
if necessary, our customer service center can advise clients to update product cost, the difference will be required to inform customers and confirmation.
Disclaimers
The three bags of service regulations, restricted to the quality of the product itself, not under any circumstances haostar a variety of other products than haostar liable for damage.